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Shipping Policy

Our standard method of delivery is Australia Post and its distribution channels. Orders made to an Australian address take about 3-7 business days. 

Delivery within Australia incurs a flat rate charge of $10. 

Standard delivery to anywhere else in the world is $20. Hartbeat Media reserves the right to revise freight costs on international orders, we will contact you once your order is placed.

Orders are processed once daily on normal business days. If your order is out of stock, you will be notified on the next business day. 

Pre-orders will be charged immediately and dispatched on the publication date of the individual title.

It is your responsibility to provide accurate delivery details. Hartbeat Media is not responsible for orders that are not delivered if the delivery address provided is incorrect.

Returns & Refunds Policy

If your delivery is incorrect, please contact us immediately with your order number and we will arrange prompt replacement or refund where necessary.

If you change your mind, we can issue credit or refund on return of the order. You will be responsible for return postage, and the items must be returned in a condition suitable for resale before any credit or refund is issued.

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